Frequently Asked Questions
Everything you need to know before getting started. Don't see your question? Reach out — we're happy to help.
No question is too small — care starts with a conversation.
Getting Started
How do I start receiving care from Islamiya Home Care?
It starts with a free, no-obligation consultation — by phone or in person. We'll talk through your needs (or your loved one's), answer your questions, and build a care plan together. Book a time through our contact page or call us directly at +1 (780) 473-0700.
What areas do you serve?
We're based in Edmonton, Alberta, and serve Edmonton and the surrounding areas. If you're just outside the city, reach out — we're happy to confirm whether we can accommodate your location.
How quickly can care begin?
Timelines depend on the type of care needed and current caregiver availability. Many clients begin care within a few days of their consultation. We'll always give you a clear, honest timeline before you commit to anything.
How is pricing structured?
Pricing depends on the type and frequency of care required, so every quote is built around your specific plan. We'll walk you through costs clearly during your consultation — no surprise fees, no pressure.
Cultural & Religious Care
Do I need to be Muslim to receive care from Islamiya?
Not at all. Islamiya was founded to serve clients whose religious and cultural needs weren't being met elsewhere, but we welcome and care for clients of every faith, culture, and background with the same dignity and attention.
Can caregivers accommodate prayer times, halal dietary needs, or modesty preferences?
Yes — this kind of cultural and religious attunement is central to how we train our team. Let us know your preferences during your consultation and we'll build them directly into your care plan.
Can I request a caregiver who speaks my language?
We do our best to match clients with caregivers who share their language where possible. Let us know your preference when you reach out, and we'll work to accommodate it based on availability.
Can I request a caregiver of a specific gender?
Yes. We understand gender preference can matter for comfort and religious observance, and we'll do our best to accommodate your request based on caregiver availability.
Scheduling & Care Details
What types of care do you provide?
We offer both skilled nursing care (wound care, medication administration, vital signs monitoring, palliative and post-operative care, and more) and everyday home support (companionship, home management, and daily living assistance). See our full Services page for details.
Can care schedules be adjusted over time?
Absolutely. Care needs change, and your plan can too. Reach out any time to adjust frequency, duration, or the type of support you're receiving.
Is care available on short notice or for emergencies?
Call us directly at +1 (780) 473-0700 to discuss urgent care needs — we'll do everything we can to accommodate you based on caregiver availability.
Still Have Questions?
We're happy to talk it through — no obligation, no pressure.